Petbarn Price Guarantee
We're here to help you care for your pet, but we know that price is important, too. That's why we'll consistently provide the highest quality customer service and best value every day. Plus, if you find a lower price on an identical product that's in stock at an Australian competitor, we’ll guarantee to match it instantly at the time of purchase. That's our Petbarn Price Guarantee!
How it works
Contact Us
Show the lower price to a team member at your local Petbarn or City Farmers store or contact our Customer Service team via LiveChat at Petbarn.com.au, on 1300 655 896 or at info@petbarn.com.au before you attempt to purchase the product.
Match and Save Instantly
Once approved by us, we’ll match the competitor’s price on the identical product before your transaction is completed - as long as our terms and conditions are met.
Terms & Conditions
What is included in our Petbarn Price Guarantee?
- The everyday or promotional price of any identical product stocked by an Australian physical or online competitor (i.e. a “.com.au” domain).
- The competitor has the identical product in stock at the time you are purchasing the product from us.
- Single order prices.
- The Petbarn Price Guarantee is only available at the time of purchase - past or future transactions will not be considered.
What is excluded from our Petbarn Price Guarantee?
Any subscription pricing, including repeat delivery or order services.
Discounts offered to any staff or similar discounts.
Cash-back, gift vouchers and bundled offers.
Commercial quantities and pricing.
Liquidations, clearance and end of range stock.
Short-dated or damaged stock.
Services such as insurance, grooming, dog-wash and adoptions.
Products advertised on marketplace, auction or classifieds websites.
Freight or shipping costs are not included; price match is based on product display price only.
Prices that are below our cost price.
Completed sales transactions.
Future sales transactions.
No further discounts can be applied in addition to the Petbarn Price Guarantee, such as Frequent Feeder.
Petbarn reserves the right to limit the quantity of products available for price-matching at its discretion. For further T&Cs click here.
Terms and Conditions
What is included in our Petbarn Price Guarantee?
- The everyday or promotional price of any identical product stocked by an Australian physical or online competitor (i.e. a “.com.au” domain).
- The competitor has the identical product in stock at the time you are purchasing the product from us.
- Single order prices.
- The Petbarn Price Guarantee is only available at the time of purchase - past or future transactions will not be considered.
What is excluded from our Petbarn Price Guarantee?
- Any subscription pricing, including repeat delivery or order services.
- Discounts offered to any staff or similar discounts.
- Cash-back, gift vouchers and bundled offers.
- Commercial quantities and pricing.
- Liquidations, clearance and end of range stock.
- Short-dated or damaged stock.
- Services such as insurance, grooming, dog-wash and adoptions.
- Products advertised on marketplace, auction or classifieds websites.
- Freight or shipping costs are not included; price match is based on product display price only.
- Prices that are below our cost price.
- Completed sales transactions.
- Future sales transactions.
- No further discounts can be applied in addition to the Petbarn Price Guarantee, such as Frequent Feeder.
Petbarn reserves the right to limit the quantity of products available for price-matching at its discretion.